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Earlier this year, the FCC launched a "Robocall Response Team" and sent cease-and-desist letters to six voice providers transmitting robocall scams on behalf of clients. Since then, the agency has grown more aggressive in tackling robocallers. It also required phone companies to implement technology designed to prevent calls from spoofed numbers by this past June. In 2019, a bipartisan bill called the TRACED Act gave the FCC and the Justice Department more tools to combat robocalls and scammers. The boom in scam texts has come as robocalls have slowed. Spam texts are up, while robocalls are starting to slow
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Other common scams include texts posing as online account recovery links, bank or payment app verification texts and package delivery scams.
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Many of the scam texts sent in 2021 relate to COVID-19, with scammers pretending to offer free home testing kits, asking recipients to upload their vaccination card or asking for personal information under the guise of contact tracing. "It's time we take steps to confront this latest wave of fraud and identify how mobile carriers can block these automated messages before they have the opportunity to cause any harm." "In a world where so many of us rely heavily on texting to stay connected with our friends and family, ensuring the integrity of this communication is vitally important," Rosenworcel said in a statement. That could include requiring phone providers to block spammers at the network level. On Monday, the agency's acting chairwoman, Jessica Rosenworcel, announced she will ask the commission to begin creating a new set of federal rules that would govern spam texts, like those in place now for robocalls.
The FCC wants to roll out new rules to address spam texts
Already in 2021, the commission has received nearly 10,000 complaints about scam texts. The FCC received roughly 14,000 complaints about unwanted text messages in 2020, up 146% from the year before. In 2020, the report estimates, scam texts cost Americans $86 million.
More than 47 billion spam texts have been sent so far in 2021, up 55% from the year before, according to an August report from RoboKiller, a spam blocking company.
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From phony package delivery notices, to fake requests from banks for personal information, to supposed COVID-19 contact tracers looking for a photo of your vaccine card - text message scams are on the rise in the U.S., costing Americans millions of dollars.Įven as the federal government has worked to crack down on robocalls, scam texts have boomed in recent years, and that has captured growing attention inside the Federal Communications Commission.
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